Buy Me a Matcha
Tokyo guide · October 2026

Konbini guide: how to use a Japanese convenience store like a local

The konbini is not just a convenience store. It's breakfast, a cash machine, a post office, a printer, a ticket office and a midnight dessert stop, usually a few minutes' walk from wherever you are. 7-Eleven, FamilyMart and Lawson are the big three, and once you know how they work, daily life in Japan gets a lot easier. Here's everything a first-timer needs, from opening an onigiri in one piece to answering the cashier's questions with confidence.

Illustrated floor plan of a Japanese convenience store: onigiri shelf, drinks fridge, register with hot snacks, ATM, multi-copy machine and daily goods aisle
The six corners of almost every konbini.

What to eat first

Onigiri

Rice balls with a filling inside: salmon, tuna mayo, pickled plum, kelp. The flavour is printed on the wrapper, and many stores add an English label. The classic first konbini meal.

Sandos

Soft white-bread sandwiches. Egg salad is the famous one, and fruit-and-cream sandos are a dessert worth trying at least once.

Hot snacks by the till

Fried chicken, croquettes and, in colder months, steamed buns and oden simmering in a pot. Point at what you want and the cashier will bag it.

Bento and noodles

Full meals in a box. The staff can heat them for you at the register, or there's often a microwave you can use.

Sweets

Pudding, roll cakes, mochi and seasonal limited flavours that change every few weeks. Matcha versions appear constantly.

Drinks

Bottled green tea with no sugar, canned coffee, and in winter a warmer cabinet with hot drinks. Many stores also have a self-serve coffee machine: buy the cup at the register, then pour it yourself.

Three-step diagram showing how to open a convenience store onigiri: pull the centre tab down, then pull the left corner, then the right corner
Follow the numbers on the wrapper and the seaweed stays crisp.

How to open an onigiri without ripping the seaweed

  1. Find tab 1. It runs down the middle of the wrapper. Pull it all the way down and around to the back.
  2. Pull corner 2. Take the left corner and slide that half of the film off sideways.
  3. Pull corner 3. Do the same on the right. The seaweed wraps around the rice and stays crisp, because it was kept separate until now.
  4. If it tears: everyone has done it. It still tastes the same. Your second onigiri will be perfect.
Four common konbini cashier questions in romanized Japanese with English meanings and simple answers: bag, heating, chopsticks and payment
Four questions, four easy answers.

At the register

  1. Bag? Plastic bags cost a little in Japan, so you'll be asked if you want one. "Daijoubu desu" means no thanks.
  2. Heat it up? For bento, pasta and some sandwiches they'll ask "Atatamemasu ka?". Say "onegaishimasu" for yes.
  3. Eat in or take away? Some stores have a small eat-in counter, and tax is slightly different for eating in, so staff may ask. Pointing at the door or the counter works fine.
  4. Paying: credit cards, IC cards like Suica, phone payments and cash are all common. If you pay in cash, put it in the small tray rather than handing it over.

Not just food: the konbini as a service centre

ATMs

Konbini ATMs, especially at 7-Eleven, are one of the easiest places to withdraw cash with a foreign card. Look for the English button on the screen.

Paying bills

Utility bills and some online shopping orders come with a barcode slip you can pay at the register. Very handy in your first months living here.

Printing and copies

The multi-copy machine prints documents and photos, scans and copies. Many let you print straight from your phone with an app.

Tickets

Concert, museum and event tickets can often be bought or picked up through the store's machine or the register.

Shipping

You can send parcels and luggage across Japan from the register, and pick up some online orders too.

The "I forgot it" aisle

Umbrellas when it suddenly rains, phone chargers, socks, toiletries, a shirt for an unexpected night out. The konbini has you covered.

Little rules nobody tells you

Konbini runs are better with a friend

One of the best Tokyo plans costs almost nothing: grab two drinks and a few snacks from the konbini, then walk to a park or along a river. It's the kind of easy, no-pressure first hangout that turns a new acquaintance into a friend. For more ideas like this, see free and cheap things to do in Tokyo, and if you're new in the city, our first month in Tokyo guide covers the rest of the basics.

The app

New in Japan? Meet someone to explore with

Buy Me a Matcha is the only app made for English speakers to make real friends in Japan. See people near your station who also want new friends, send a matcha, and if they send one back, pick a café (or a konbini coffee and a park bench) and meet one-on-one.

  • Friends only, never dating
  • Everything in English
  • One person at a time, at a café you pick
  • Optional "Only women" setting
  • Free on iPhone
Get it on the App Store Not a dating app. Made in Tokyo.
A Matcha Plan card in a chat on Buy Me a Matcha: near Nakameguro Station, tomorrow

Questions people ask

What is a konbini in Japan?

A konbini is a Japanese convenience store, such as 7-Eleven, FamilyMart or Lawson. Besides food and drinks, they offer ATMs, bill payment, printing, ticket pickup and parcel shipping, and many are open 24 hours.

Can I use a foreign card at a konbini ATM?

Often, yes. Konbini ATMs, especially at 7-Eleven, are one of the easiest places in Japan to withdraw cash with a foreign card. Choose English on the screen. Your bank may charge its own fee.

What should I say at a Japanese convenience store?

Very little. The cashier may ask if you need a bag, if you want your food heated, if you want chopsticks, and how you'll pay. "Daijoubu desu" (no thanks) and "onegaishimasu" (yes please) cover almost everything.

How do you open an onigiri?

Pull the tab marked 1 down the middle of the wrapper, then pull corner 2 on the left and corner 3 on the right. The seaweed wraps around the rice and stays crisp.

Do convenience stores in Japan take credit cards?

Yes. Credit cards, IC cards like Suica and PASMO, phone payments and cash are all widely accepted at the major chains.